At 247Autoline, we want you to be completely satisfied with your purchase. If you are not happy with your item, we are here to help.
1. Return Policy Overview
- You have 30 days from the date of purchase (or date of delivery) to return an item for a refund or exchange. After 30 days, we unfortunately cannot offer you a refund or exchange.
- To be eligible for a return, your item must meet the following criteria: The item must be new and unopened, it must be in the original packaging and it must be in the same condition that you received it.
- Easy Returns: Returning items to us is easy and our client support team will assist you.
2. How to Return an Item
- To request a return, please email sales@247autoline.com with your order details, the reason for the return, and supporting photos or video of the product. Once your request is approved, a prepaid return shipping label will be emailed to you.
- In-Store Return Method: To ensure the fastest processing of your return, all returns must be completed at our retail location 266 Wellsian Way, Richland, WA 99352, USA from 5:00 PM (GMT-8) Pacific Standard Time Monday to Friday
- Freight Returns: For large equipment or trailers, you may ship the item back to us via freight. Please contact us at (+1) 509-289-4383/sales@247autoline.com to initiate a return authorization before shipping.
- Once we receive your return, our team will inspect the product to confirm its condition. After approval, we will promptly process a full refund to your original payment method. A detailed refund receipt will be sent to the email address associated with your original order.
3. Return Fees
- We believe in a transparent shopping experience:
- Restocking Fee: There is a 0% restocking fee (No charge).
- Return Shipping Cost: Since all returns are handled in-store, there are no shipping costs for the customer. If a special circumstance requires a mail-in return, we (the store) will cover the return shipping costs.
4. Refund Process
- Once we receive and inspect your item in-store, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
5. EXCHANGES
- Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
- We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same item, contact us at sales@247autoline.com
- We will need to verify first that it qualifies for an exchange and when approved, we will send out a return shipping label.
- Restocking Fees: 0%
6. Contact Us
- If you have any questions about our Return and Refund Policy, you can contact us;
CONTACT INFORMATION:
Business Name: 247Autoline
Phone: (+1) 509-289-4383
Email: sales@247autoline.com
Address: 266 Wellsian Way, Richland, WA 99352, USA
Business Hours: Monday-Friday: 9:00am – 5:00pm (GMT-8)
Response Time: 24 hours